FAQ
Frequently Asked Questions
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A driver’s license will be required for you to rent a car. Provisional (learner’s) driver’s licenses are not accepted for rental.
In case of having residence abroad, you will need an international driver’s license and passport.
You can rent a vehicle if you are between 25 and 70 years old. In no case will the vehicle be used, operated, or driven by any person other than the Renter or qualified licensed drivers of at least 21 years of age who have prior permission from Take One Car Rental to use the Vehicle and whose names appear as additional drivers on the rental contract.
The main driver must present the following (all with youname of it):
– An ID card/passport
– A credit card with enough credit to cover the car deposit
– Full driving license
Book Here
A driver’s license will be required for you to rent a car. Provisional (learner’s) driver’s licenses are not accepted for rental.
In case of having residence abroad, you will need an international driver’s license and passport.
You can rent a vehicle if you are between 25 and 70 years old. In no case will the vehicle be used, operated, or driven by any person other than the Renter or qualified licensed drivers of at least 21 years of age who have prior permission from Take One Car Rental to use the Vehicle and whose names appear as additional drivers on the rental contract.
The main driver must present the following (all with youname of it):
– An ID card/passport
– A credit card with enough credit to cover the car deposit
– Full driving license
This information can be found in detail in the vehicle lease. Please review it before signing.
This information can be found in detail in the vehicle lease. Please review it before signing.
This information can be found in detail in the vehicle lease. Please review it before signing.
This information can be found in detail in the vehicle lease. Please review it before signing.
Covers car parts not covered by the standard Collision Damage Waiver policy (windows and tires, for example).
Any additional coverage agreed to be added locally must be paid at the rental counter as an additional charge to the rental price indicated on the confirmation voucher.
You can add driver when you book your car. You can also add driver when you arrive at the rental counter to pick up your car.
All additional drivers must meet all rental qualifications regarding age and driving history, as well as all other standard rental qualifications.
In addition, the additional driver must report to the rental counter with the main renter, present a valid driver’s license from the country of residence, and sign the rental agreement.
Yes. An additional daily fee may apply to additional drivers.
You can select a child seat/infant seat while reserving your car.
In addition, the additional driver must report to the rental counter with the main renter, present a valid driver’s license from the country of residence, and sign the rental agreement.
Also, the number printed on the card presented by the renter must match the number stored for the online transaction.
Yes. When you pick up the car, the representative will ask you to leave a deposit in case of Damage or Theft of the car during your rental. The amount of the deposit/guarantee will be temporarily blocked/charged to the main driver’s credit card and will be kept for the duration of the rental.
Once you return the car undamaged, the deposit/guarantee amount will be released/refunded to the credit card. The chargeback can take between seven (7) and twenty-one (21) business days, depending on the bank.
If for some reason the main driver’s card does not have sufficient funds for the deposit, the representative may not deliver the car or offer additional insurance/coverage to waive the deposit/guarantee amount. This is a common practice in all car rental companies.
The exact amount that you must leave as a deposit varies depending on the vehicle, so it is recommended to consult directly at the time of renting the vehicle.
The deposit/warranty amount is required to cover any missing fuel, speeding/parking tickets, or if you return the damaged, late, or dirty car.
When you pick up your car, the remaining amount to be paid must be paid at the rental counter. You will also need to leave a deposit for the car to be able to pick it up.
– Government taxes
– Local contract rates
– Credit card fees
Daily rental rates are based on a 24-hour rental day from the time of rental. The minimum charge is one day plus mileage, if applicable.
The renter will be charged for each hour and/or any part of an hour that exceeds the rental day, up to the applicable daily rate.
If the renter does not comply with the applicable rate conditions, including geographic driving restrictions, a mileage charge, surcharge or other fees may apply.
When a customer wishes to extend a rental, additional charges will be paid directly to the rental location at the current local rate. The original rental rate is not guaranteed during the extended portion of the rental period.
Take One Car Rental holds the renter responsible for the safe return of the rental vehicle in the same conditions in which it was rented, except for normal wear and tear.
Unless prohibited by law, the renter may be liable for all damages, including loss of use, should the vehicle be damaged in an accident, stolen or wrecked. This is the case regardless of fault. Regardless of who is at fault for the accident, the renter may be required to pay for damages, including the full cost of replacing the vehicle in the event of an accident or total loss.
Make sure any estimated damage to the vehicle has been properly recorded before leaving the rental location.
Your car rental confirmation document must be presented at the rental desk when picking up the vehicle.
Most reservations receive instant confirmation. In some rare cases, it can take up to 48 hours. You can contact us for more information.
The Terms and Conditions of your reservation are the documents that contains the inclusions or exclusions of your rental, what you must take with you to obtain the vehicle, what are the acceptable payment methods from our partner at the rental counter, what guarantee you will have to place for the vehicle and what coverage you have, what the fuel policy will be at the rental counter, any details about any additional services you would like to add, and any specific information that may be related to the rental counter/company.
Easy! To issue an invoice with company details, please contact us through the Contact Us page and include the following information: (1) company name and (2) Address.
Your car rental confirmation document must be presented at the rental desk when picking up the vehicle.
Most reservations receive instant confirmation. In some rare cases, it can take up to 48 hours. You can contact us for more information.
The Terms and Conditions of your reservation are the documents that contains the inclusions or exclusions of your rental, what you must take with you to obtain the vehicle, what are the acceptable payment methods from our partner at the rental counter, what guarantee you will have to place for the vehicle and what coverage you have, what the fuel policy will be at the rental counter, any details about any additional services you would like to add, and any specific information that may be related to the rental counter/company.
Easy! To issue an invoice with company details, please contact us through the Contact Us page and include the following information: (1) company name and (2) Address.
Yes, you can upgrade your car. Changing the car will also change the rental price.
Of course, you can! Any changes you make to your reservation will likely change the total rental price.
If you leave the car later than agreed, the car rental company will charge you a late fee.
We can try to change the time you pick up or drop off your car, as long as the rental has not started yet.
Visit our ‘My Booking’ customer page and log in with your email address and order number. From there you can modify your reservation.
If you change your reservation in any way, the price is likely to change.
Doing so is very simple. You can contact us to indicate the procedure.
You can always cancel up to 24 hours before the rental starts, free of charge. If the pick-up time has passed, the reservation cannot be canceled.
If you only need to modify your reservation, cancellation is not necessary, but you must notify us before the vehicle pick-up time passes.
No, the remaining amount indicated on your voucher will not be charged if you decide not to collect the vehicle. The only rate applied will be the amount paid during the reservation procedure.
Yes, in most cases you can pick up the car before the confirmed time. Please note that this depends on the availability of the reserved vehicle.
Any changes you make to your reservation will likely change the total rental price.
Please try to pick it up as close as possible to the specified time during the booking procedure. If you are late, contact the car rental company at the number indicated on your confirmation voucher.
Check the car
Walk around the car and look inside, checking for damage. If you find any, ask the agent of the car rental company to mark them on your rental agreement. Take pictures so you can be sure of what the car was like in the beginning.
Check what fuel is needed
Open the cap to see if it is gasoline or diesel. Gasoline can have “95”. If you are not sure what fuel your car has, ask the agent before you leave.
Look at the board
Fuel for rental vehicles is typically provided “full to full”, which means that you start with a full tank and return the car with a full tank. Turn the key to verify that the tank is full (and that the headlights work).
Order your route
If your car has GPS, it is worth setting it up in your language before leaving.
Take a break
Once everyone is securely attached, take a minute to adjust the mirrors, move the seat, find the reverse gear, and check where the gauges are.
Find a gas station
When you go out, look for a gas station. It will save you the last-minute stress of filling up the car before removing it.
Your contract indicates the delivery address, as well as the exact time. Your car will likely be inspected when you return it, so reserve some time for this.
Likewise, we recommend that you keep all the documents that are given to you.
Of course, you can. Keep in mind that if you leave the car later than agreed, the car rental company will charge you a late fee.
Once you return the car undamaged, the deposit/guarantee amount will be released/refunded to your credit card. This transaction usually takes 7 to 21 business days to appear. Contact your bank first to verify.
When you pick up the car, it will be verified that the vehicle is as you received it. However, there may be extra charges for refueling, parking tickets, fines, or damage to the vehicle.
Please note that the Take One Car Rental representative must list any charges in the documentation they provide (although some ends and parking tickets may come later).
If you do not understand the documentation that has been provided to you or are not sure why you have been charged, please contact our customer service.
In case you want to drop off the car before the confirmed pick-up and drop-off times, we will not refund any amount for the unused days. This is because we will have committed the entire reservation on your behalf for the entire period.
For any questions after your rental ends, please contact us through our customer service portal. If you decide to contact us by email, please attach any relevant documents to your request.
Yes, in most cases you can pick up the car before the confirmed time. Please note that this depends on the availability of the reserved vehicle.
Any changes you make to your reservation will likely change the total rental price.
Please try to pick it up as close as possible to the specified time during the booking procedure. If you are late, contact the car rental company at the number indicated on your confirmation voucher.
Check the car
Walk around the car and look inside, checking for damage. If you find any, ask the agent of the car rental company to mark them on your rental agreement. Take pictures so you can be sure of what the car was like in the beginning.
Check what fuel is needed
Open the cap to see if it is gasoline or diesel. Gasoline can have “95”. If you are not sure what fuel your car has, ask the agent before you leave.
Look at the board
Fuel for rental vehicles is typically provided “full to full”, which means that you start with a full tank and return the car with a full tank. Turn the key to verify that the tank is full (and that the headlights work).
Order your route
If your car has GPS, it is worth setting it up in your language before leaving.
Take a break
Once everyone is securely attached, take a minute to adjust the mirrors, move the seat, find the reverse gear, and check where the gauges are.
Find a gas station
When you go out, look for a gas station. It will save you the last-minute stress of filling up the car before removing it.
Your contract indicates the delivery address, as well as the exact time. Your car will likely be inspected when you return it, so reserve some time for this.
Likewise, we recommend that you keep all the documents that are given to you.
Of course, you can. Keep in mind that if you leave the car later than agreed, the car rental company will charge you a late fee.
Once you return the car undamaged, the deposit/guarantee amount will be released/refunded to your credit card. This transaction usually takes 7 to 21 business days to appear. Contact your bank first to verify.
When you pick up the car, it will be verified that the vehicle is as you received it. However, there may be extra charges for refueling, parking tickets, fines, or damage to the vehicle.
Please note that the Take One Car Rental representative must list any charges in the documentation they provide (although some ends and parking tickets may come later).
If you do not understand the documentation that has been provided to you or are not sure why you have been charged, please contact our customer service.
In case you want to drop off the car before the confirmed pick-up and drop-off times, we will not refund any amount for the unused days. This is because we will have committed the entire reservation on your behalf for the entire period.
For any questions after your rental ends, please contact us through our customer service portal. If you decide to contact us by email, please attach any relevant documents to your request.
18.) It is not allowed to transport animals in the rental vehicles
